Contact Us

Write to us

For enquiries, email [email protected]. Include the page concerned and a clear description of your question so your message identifies the subject you want to discuss.

Help with your gambling account

For account difficulties, reach Customer Support through Contact Us in the Betway help centre. Start there when you need assistance with the gambling service. You can also request a copy of the complaints process from the support team.

Submit a complaint

If ordinary support does not settle the issue, you can make a formal complaint within six months of the incident. Obtain the complaint submission details through Customer Support. Supply your account identifier, registered full name, an explanation of the problem and relevant timing details.

The complaint resolution period is normally a maximum of one month from receipt. An extension may be necessary for a valid reason, such as missing information or difficulty reaching you for clarification. You should be kept informed if additional time is needed.

Independent dispute resolution

After completing the internal complaint procedure, an unresolved deadlock can proceed to ADR. If agreement remains impossible after eight weeks and you have cooperated promptly, independent adjudication is available without a charge. For residents of Great Britain, casino complaints go to eCOGRA. Sports complaints go to IBAS. A resolution reached through adjudication and accepted by you binds both parties.